FAQs

We’ve collated a list of frequently asked questions to help our friendly customers out. We hope you’ll find an answer to your question below. If you can’t, feel free to email our customer services team hello@rocketfoods.co.nz, or call them directly on 09 525 5480.

Becoming a customer

1. How do I become a customer of Rocket Foods?

If you are interested in becoming a customer of Rocket Foods, you can request a call from a member of our sales team or complete our new customer form and direct debit form and return them both to us. We can get your first order processed as soon as the paperwork is complete, and we have confirmed delivery access with you.

2. Who do you supply to?

We supply delicious wholesale baked products to cafés, restaurants, caterers, food stores, supermarkets, sports grounds, corporate offices and more.

We deliver throughout the North Island of New Zealand, so if you are a business that wants to order Rocket Foods products, just get in touch.

Unfortunately, as we’re a wholesaler we’re not able to supply directly to the public.
If you are a consumer please contact our retail store, Rocket Kitchen, based in Mt Eden, Auckland. The friendly team there will be happy to help.

 Orders

1. How do I place my order?

You can place your order Sunday to Friday, by either calling the Rocket Foods customer services team on 09 525 5480 or by emailing your order to: orders@rocketfoods.co.nz 

2. How do I pay for my order? What are the payment terms?

All our customers are on direct debit. We will organise this with you when your customer account is set up with us. Our payment terms for all orders are 14 days via direct debit.

3. What are the minimum order quantities?

Our minimum order quantities vary from product to product. You’ll find details of our minimum orders for each product on the individual product page.

4. Can I place a repeat or standing order?

Yes. Get in touch with our customer service team by emailing hello@rocketfoods.co.nz or calling them directly on 09 525 5480 and they will take care of the rest.

Delivery

1. Delivery Days

We deliver throughout most of Auckland Monday to Saturday (excluding public holidays).
We deliver throughout the North Island Tuesday to Friday (excluding public holidays).

Your delivery days and times will be confirmed once your account is set up.

2. Delivery Times

Deliveries are usually made in the mornings, depending on your location and delivery access. We’ll confirm your expected delivery time once your account has been set up.

3. Delivery Access

Depending on the type of access into your building, we may require keys to your premises so that we are able to deliver products safety. You will need to fill out a Delivery Instructions Form when you set up your account, and our customer service team will work through this with you.

4. How much is delivery?

Within Auckland we offer free delivery for orders over $80 exclusive of GST. For orders under $80, there is a small delivery fee of $8.90 (depending on location and access). For deliveries outside of Auckland, a delivery fee will apply based upon your location. Our customer service team will confirm this with you once your account is set up.

5.  Can I pick up my order from Rocket Foods?

Yes. You can collect your order from Rocket Foods between 9am and 5pm Monday to Friday.

Customer services

1. My order is incorrect, or damaged, what do I do?

If you order has arrived, and it’s not as expected, please contact our customer services team on 09 525 5480 who will be able to help you.

2. Do you have a Gluten Free product range?

We do have a range of Low Gluten products, these products are made with ingredients that do not contain gluten. However, our factory handles gluten containing ingredients, therefore there may be traces of gluten in these products.